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FAQ


1. How to Order?

  • Leave your Order/Inquiry, Email, Phone Number in the Comment box below. Our Sales Executives will contact you as soon as possible. 
  • Send your Order/Inquiry to email: order@2lians.com
  • Send your Order/Inquiry to Whatsapp number: +65.8356.1980 / +33673953557 
  • Order directly on our website: www.2lians.com/product 
  • Messeging us on our Fanpage: www.facebook.com/2lians
  • Send your Order/Inquiry on Alibaba: www.alibaba.com/2lians
  • Send your Order/Inquiry on TradeIndia: www.tradeindia.com/2lians

2. After send Order/Inquiry, our Sales Executive will contact you to response your Order status:

If your Order is Available, we will send you an Offer:

  • Quantity
  • Price
  • Technical specifications
  • Samples (if required)

If your Order is not Available, we will send you the Pre-Order:

  • Proforma Order (P/O)

3. If you accept our Offer, we will send you:

  • Contract and Proforma Invoice (P/I)

4. Payment will be made as Contract and P/I

5. Loading process start as the loading plan.

6. After loading process: our Logistics Coordinator will send you an email of photos loading, container number, container seal, weight ticket, packing list, profoma invoice within 3 days.

7. After B/L Copy be issued by shipping line: our Logistics Coordinator will send you a B/L Copy for your checking and correct the information on th B/Ls. 

8. After the B/L be corrected and confirmed by customers: the balance of payment will be made for 2Lians Pte Ltd.

9. After we received your full payment: our Logistics Coordinator will send you the B/L Surrendered. 

10. After you received the container: if any claims for quality or quantity, you can send us the report as the claim term of sales contract.



1. How to send an offer?

  • Leave your Offers, Email, Phone Number in the Comment box below. Our Purchasing Executives will contact you as soon as possible. 
  • Send your Offers to email: offer@2lians.com
  • Send your Offers to Whatsapp number: +84 166 402 6990
  • Messeging us on our Fanpage: www.facebook.com/2lians

2. After send Offers, our Purchasing Executives will contact you to discuss more about:

  • Quantity
  • Price
  • Technical specifications
  • Samples (if required)

3. After the acceptance from both side, we will send you:

  • Proforma Order (P/O)

4. After you received our P/O, you send us:

  • Contract and Proforma Invoice (P/I)

5. Payment will be made as Contract and P/I

6. Loading process start as the loading plan.

7. After loading process: you will send to our Purchasing Executive an email of photos loading, container number, container seal, weight ticket, packing list, profoma invoice within 2 days.

8. After B/L Copy be issued by shipping line: 

  • In CNF term, you will send to our Logistics Coordinator a B/L Copy for our checking and correct the information on th B/Ls. 
  • In FOB term, we check the B/L by ourselves

9. After the B/L be corrected and confirmed by customers: the balance of payment will be made by our accountant. 

10. After we received your full payment: our Logistics Coordinator will contact you to ask B/L Surrendered. 

11. After we received the container: if any claims for quality or quantity, we will send you the report as the claim term of sales contract.



Payment Term

On 2Lians, we accept these payment terms:

  • T/T: A telegraphic transfer (T/T) is an electronic method of transferring funds utilized primarily for overseas wire transactions. Telegraphic transfers are also known as telex transfers, abbreviated T/T; T/Ts can also refer to other types of transfers.
  • L/C: An L/C at sight is a letter of credit (L/C) that is payable immediately – within five to ten days – after the seller meets the requirements of the letter of credit.
  1. For the 1st shipment, we appreciate if you can do T/T 100% deposit or L/C 100% at sight.
  2. From the 2nd shipments to later shipments, we adjust the T/T 50% deposit and 50% balance.


Please noted: COMMERCIAL FRAUD WARNING

We are 2Lians Pte Ltd located in Singapore.

Please kindly be informed that we use ONLY 1 BANK ACCOUNT NUMBER and ONLY OUR OFFICAL EMAIL “xxxxx@2lians.com”.

If you receive any OTHER EMAIL to inform that we CHANGE our BANK ACCOUNT number, IT IS NOT FROM US. We NEVER use Gmail, Hotmail or Yahoo.

Please kindly MAKE US A CALL to verify before transfer money.